Refund Policy

Effective Date: July 31, 2025
Applies to: Online Courses, Digital Products, Subscriptions

At TIC LMS, we are committed to delivering high-quality learning experiences. If you’re not satisfied with your purchase, we offer the following refund policy:

1. General Policy

Due to the digital nature of our products and instant access to content, we do not offer refunds once a course or product has been accessed or downloaded.

However, we may offer limited refunds in certain situations, as outlined below.

2. Eligibility for Refund

A refund may be considered if:

  • You request it within 7 days of purchase.

  • You have not accessed or completed more than 10% of the course content.

  • The course you purchased has technical issues that we cannot resolve within a reasonable time.

  • You were charged multiple times for the same product due to a billing error.

3. Non-Refundable Items

We do not offer refunds for:

  • Courses that have been partially or fully completed.

  • Subscription plans after a billing cycle has started.

  • Discounted or promotional items.

  • Downloadable content, including PDFs, templates, or eBooks.

4. How to Request a Refund

To request a refund, please email us at [email protected] with the following:

  • Full name and email used to register

  • Order ID or payment receipt

  • Reason for the refund request

We will respond within 3–5 business days and let you know the outcome.

5. Refund Processing

  • If approved, refunds will be processed to your original payment method within 7–10 business days, depending on your bank or payment provider.

  • We are not responsible for any additional fees charged by your payment provider.

6. Modifications

We reserve the right to update or modify this Refund Policy at any time without prior notice. Changes will take effect immediately upon posting on our website.

7. Contact

 

If you have any questions or concerns about this policy, please contact us:
📧 Email: [email protected]
📞 Phone: 07046531944